Participants Cancel registrations via Online Account

Document Details

	Article Number	000169875
	Article Type	Article}
	Article Link	https://support.activenetwork.com/camps/articles/en_US/Article/Participants-Cancel-registrations-via-Online-Account

Content Details

When participants decide to cancel their registrations on their own, they can go to their online accounts to process it.

Note: This option is only available when it is enabled and configured by Agency.

To cancel a registration, participants can follow steps below:

Log into Online Account Link with online account login email and password
Under Current & Upcoming view, locate registration and click Cancel

Note: If the Cancel hyperlink is not clickable, please contact Agency.
Note: Orders that are internally registered by organization administrator cannot be self-cancelled via online account.

(Optional) Choose your refund method

Note: This option is available if both refunds to the Original payment method and the consumer’s Credit balance are configured by Agency.

Review cancellation and refund details

Note: If there is any unpaid Remaining balance for the purchase, then it is deducted from the Refund total and NOT refunded to the participant.

Click Confirm