When a registrant is added manually by an administrator, they have not yet created a username or password. The information below explains how to send and manage online account invitations.
Q: I registered this registrant on the back-end. How do they get their username and password?
A: A registrant added on the back end has not created login credentials. You must send an email invitation that allows the registrant or parent to set up a username and password. To send the invitation, follow these steps:
After the invitation is sent, the registrant or parent must open the email and follow the prompts to create a username and password. Once completed, they will be able to log in to the online account.
Q: I sent the invitation but they never received it. What do I do now?
A: If the registrant cannot locate the email, you can resend the invitation. To resend, follow these steps:
Q: How to I send this invitation to registrant's other email address?
A: The invitation can be sent to any email address as long as it has not yet been accepted. To send it to a different email, follow these steps:
Q: I registered this registrant on the back-end. How do they get their username and password?
A: A registrant added on the back end has not created login credentials. You must send an email invitation that allows the registrant or parent to set up a username and password. To send the invitation, follow these steps:
1. Go to the People tab
2. Locate the registrant and click the name
3. On the left side of the family account, click Send Invitation
2. Locate the registrant and click the name
3. On the left side of the family account, click Send Invitation
After the invitation is sent, the registrant or parent must open the email and follow the prompts to create a username and password. Once completed, they will be able to log in to the online account.
Q: I sent the invitation but they never received it. What do I do now?
A: If the registrant cannot locate the email, you can resend the invitation. To resend, follow these steps:
1. Go to the People tab
2. Locate the registrant and click the name
3. On the left side of the family account, click Resend Invitation
2. Locate the registrant and click the name
3. On the left side of the family account, click Resend Invitation
Q: How to I send this invitation to registrant's other email address?
A: The invitation can be sent to any email address as long as it has not yet been accepted. To send it to a different email, follow these steps:
1. Click Cancel instead of Resend Invitation
2. Click Cancel Invitation
3. Click Send Invitation again
4. Enter a new email address
2. Click Cancel Invitation
3. Click Send Invitation again
4. Enter a new email address
