If your customers need help with their registration or online account questions, they can reach out to ACTIVE Network's Consumer Support Team with below contact information: 
  • Phone Support: 866-561-0647 (From 9:00am to 7:00pm CST) 
  • Email Support: support@active.com 
They can find the contact information and help articles about registration in their help center: http://activesupport.force.com/usersupport