Customers and admin users can update their online account profile information or password by signing in to ACTIVE.com. Follow the steps below to make changes.
Note: Registrants can click Forgot your password? on the login page to change their password, and contact Consumer Support team at support@active.com to change their cellphone number for receiving the verification codes.
Note: Organization Administrators do not have access to reset password, or change online account email address for registrants, please contact Support at awcampssupport@activenetwork.com.
- Navigate to www.active.com
- Click Sign In at the top right of the page
- Enter login credentials
- Hover over your name in the top right corner and click Settings
- Under My Profile, make necessary modification
- Click Change Password on the left side
- Click Go to Passport
- Enter Current password, New password, and Confirm password
- Click Submit
Note: Organization Administrators do not have access to reset password, or change online account email address for registrants, please contact Support at awcampssupport@activenetwork.com.
