When participants decide to cancel their registrations on their own, they can go to their online accounts to process it.
- Note: This option is only available when it is enabled and configured by Agency.
To cancel a registration, check steps below:
- Log into Online Account Link with registrant's online account login email
- Switch to Current & Upcoming on Home page
- Locate the registration and click Cancel
- Note: if cancel links are not clickable, please contact Agency.
- (Optional)Choose your refund method
- Note: This option could be available if both refunds to the Original payment method and the consumer’s Credit balance were configured by Agency.
- Review cancellation and refund details
- Note: If there is any unpaid Remaining balance for the purchase, then it is deducted from the Refund total and NOT refunded to the participant.
- Click Confirm