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Unknown Credit Card Charge

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Article Number 000169867
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Unknown-Credit-Card-Charge

Content Details

If a participant contacts you asking about a transaction showing a merchant descriptor such as ACT* or ACTIVE-Network preceding the organization name prefix, you can refer to ACT Charge on Bank Statement.

Please suggest your participants directly contact ACTIVE Advantage Support team at ActiveAdvantage@active.com if they are charged any of below:

$99.95 Charge on Bank Statement
AUD59.99 Active Advantage Charge on Bank Statement
£34.99 Active Advantage Charge on Bank Statement

For any other unknown charges, please suggest them directly contact the Consumer Support team at support@active.com by providing the followings:
  1. Transaction Date
  2. Transaction Amount
  3. Last 4-digits of Credit Card
  4. Credit Card holder's full name
  5. Credit Card Charge Descriptor