If a participant contacts you asking about a transaction showing a merchant descriptor such as ACT* or ACTIVE-Network preceding the organization name prefix, you can refer to ACT Charge on Bank Statement.

Please suggest your participants directly contact ACTIVE Advantage Support team at ActiveAdvantage@active.com if they are charged any of below:

$99.95 Charge on Bank Statement
AUD59.99 Active Advantage Charge on Bank Statement
£34.99 Active Advantage Charge on Bank Statement

For any other unknown charges, please suggest them directly contact the Consumer Support team at support@active.com by providing the followings:
  1. Transaction Date
  2. Transaction Amount
  3. Last 4-digits of Credit Card
  4. Credit Card holder's full name
  5. Credit Card Charge Descriptor