Change Card on File

If a customer wants to change their credit card on file, they will need to log into their online account and make a payment. This is the only way a customer can update their card. Below are steps to make a payment via their online account.

1. Log into online account
   • Note: For steps to obtain the online account link for your participants,  see article http://support.activenetwork.com/camps/articles/en_US/Article/Linking-to-your-customer-account-1391533787646
2. Click Pay Now
   • Note: Located to the right where the balance is displayed.
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3. Select Remaining Balance or Custom Amount​​
4. Enter Card Information
5. Enter Billing Information
6. Click Submit

Users could remove their credit cards via online account, please see this article: Removing credit card via online account