When a customer has a credit balance on their account, often created when a refund is issued to account credit (outlined in this article: Refund to an Account Credit Balance), you can use the steps below to process a refund back to the original payment method.
- At home page, click People tab on the top
- Search for account
- Click the account name
- Click Refund under Credit Balance Info
- Click Submit
Note: The customer will receive the credit balance refund in 3–5 business days. The refund will be issued to the original card used for payment
Note: For partial credit balance refunds, see the article Refund Partial Amount from Credit Balance
Note: For partial credit balance refunds, see the article Refund Partial Amount from Credit Balance
Refunds can fail or be only partially issued if:
- The original credit card used for payment has no transactions in 2 years and has been purged from the database
- A credit balance was entirely imported from an external service
- A credit balance was partially imported from an external service
- Referral reward credits generated thru Social Referral Program cannot be refunded and will display the alert "This credit balance cannot be refunded because it was transferred from an external service"
