If any part of a customer registration payment is refunded to the account credit, these funds can be internally reallocated to another registration instead of being refunded to the customer.
Make payment for internal registration:
Pay balance on existing order:
Note: To view how registrants use the credit balance, please visit How to Use Credit Balance on Participants End
Make payment for internal registration:
- Complete Internal Registration
- On Review order and check out page, choose Custom amount
- Enter amount of credit balance in box
- Note: If amount owed is less than full credit balance, enter amount owed. Remaining credit will stay in credit balance.
- Check box for Use customer's available credit balance
- Note: Credit balance remaining amount will reflect the rest of credit immediately
- Click Complete order
Pay balance on existing order:
- Click People tab
- Search and select desired participant name
- Locate and click desired order
- Click Make a payment
- Choose Custom amount and enter desire amount
- Note: The amount entered has to be less than the available credit amount, otherwise, the option of Use customer's available credit balance will be disabled
- Check the box of Use customer's available credit balance
- Note: Credit balance remaining amount will reflect the rest of credit immediately
- Click Submit payment
Note: To view how registrants use the credit balance, please visit How to Use Credit Balance on Participants End
