Credit Balances are credits on the family's account that can be used towards new registrations or current balances on the account. These credits can be applied internally, during a registration, or from the online account.

Credits can only be added to a families account by cancelling the registration, please see Refunding to an Account Credit Balance.

Credits can be used to pay balance from your admin site and customer's online account. 
If customers request to have credit refunded to them, please see Refund From Credit Balance

To remove the credit from a family account without refunding the funds, you can set an expiration date for the credit, please refer to Editing Credit Balance Expiry Date