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Enroll into Auto-billings from Online Account

Document Details

Article Number 000168414
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Enroll-into-Auto-billings-from-Online-Account

Content Details

When auto billings are suspended due to a failed payment, instead of contacting system administrator to resume the automatic payments, registrants can re-enroll into automatic payments from their end as well.  
  1. Log into Organization's online account, refer to Obtain Link to Online Account for Registrants
  2. Locate desired Season name and balance amount, click blue Enroll in Automatic Payments hyperlink next to registration which has a due payment
  3. In Orders page, under desired order, click Enroll into Automatic Payments hyperlink 
  4. Update credit card on file
  5. Click Submit button
Note: If registrants needs to change the credit card for auto-bill, they will need to visit the My wallet site: https://passport.active.com/page/account/wallet to save a new card on file. 
Note: If registrants did not enroll into payment plan at check-out of their online registration, after orders are created, only system admin can Add Payment Plan to an Existing Order. After that, registrants can follow above steps to add credit card information to enroll into auto billings