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Change Credit Card on File thru Online Account

Document Details

Article Number 000055681
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Change-Card-on-File

Content Details

This article explains how customers can update the credit card on file by making a payment through their online account. This is the only method available for customers to update their saved card.
  1. Log into online account
    • Note: For steps to obtain the online account link for your participants, see article Obtain Link to Online Account for Registrants
  2. Click Pay Now
    • Note: This is located to the right of the displayed balance
    • User-added image
  3. Select Remaining Balance or Custom Amount​​
  4. Enter Card Information
  5. Enter Billing Information
  6. Click Submit
Customers can remove their credit cards through the online account, see the article: Remove credit card via online account