ACTIVE charges a registration fee for each registration and a payment processing fee for every credit card or eCheck payment. These fees are non‑refundable. Cash or check payments do not incur payment processing fees, but registration fees still apply if a registration is created. If your account uses a percentage‑based registration fee model, the percentage applies to the full registration total regardless of payment type.
You can Specify Who Pays the Registration Fee:
- Absorb fee: Registration fee is deducted from revenue before ACTIVE sends remittance payments.
- Pass fee on: Registrant pays tuition, any add-ons, and registration fee at time of registration.
Note: If the credit card payment processing fees need to be passed onto the registrant regardless of registration type, please contact your account manager.
Note: To get details of your account's pricing tiers, please contact your account manager. If you don't know who your account manager is, please contact support at awcampssupport@activenetwork.com.