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Prevent Emails Sent to Primary Address While Editing Order

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Article Number 000030973
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Preventing-Emails-Sent-to-Primary-Address-While-Editing-Order

Content Details

The primary parent’s email address is the one that receives all emails from the organization. This email can be temporarily changed to avoid sending unnecessary emails to a participant. For example, if a discount is being removed but the participant does not need to be notified, you can change the email before the transaction and then change it back afterward. Follow the steps below to change the primary parent’s email address.
  1. Go to the desired family account
  2. Under Contact Information, click Edit beside primary parent name
  3. In the Email address box, enter a new or "dummy" email address
    • Note: A dummy email is an address that does not actually exist, example 123@abc.com
    • Note: Remember to change the email back when finished
  4. Click Save
    • Note: It is suggested to wait 5 minutes before making changes again