Camp & Class Manager Answers

When an email remains in PROCESSING status for a long time, you can check the following to identify the issue.

1. Check the Sent count, if the count shows 0, it means there are no email addresses in the recipient list, so the email cannot be sent and stays in PROCESSING status

Note: To verify if a recipient list has email addresses, select it in your email. The system will display how many recipients are included

Note: If the Sent column shows a non-zero number and the email is still stuck at PROCESSING status, please Contact Support

2. If the recipient list is a dynamic list, refer to View/Edit Saved Dynamic Recipient List to ensure the Registered for settings do not conflict with the Not registered for settings.

	Article Number	000167888
	Article Type	Article}
	Article Link	https://support.activenetwork.com/camps/articles/en_US/Article/Email-Stuck-at-PROCESSING

Email Stuck at PROCESSING

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