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Change Profile Information or Password

Document Details

Article Number 000030127
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Change-Account-Email-or-Password

Content Details

Customers and admin users can update their online account profile information or password by signing in to ACTIVE.com. Follow the steps below to make changes.
  1. Navigate to www.active.com
  2. Click Sign In at the top right of the page
  3. Enter login credentials 
  4. Hover over your name in the top right corner and click Settings
  5. Under My Profile, make necessary modification
  6. Click Change Password on the left side
  7. Click Go to Passport 
User-added image
  1. Enter Current password, New password, and Confirm password
  2. Click Submit
User-added image
 
Note: Registrants can click Forgot your password? on the login page to change their password, and contact Consumer Support team at support@active.com to change their cellphone number for receiving the verification codes.

Note: Organization Administrators do not have access to reset password, or change online account email address for registrants, please contact Support at awcampssupport@activenetwork.com.