A failed payment occurs when the credit card processor attempts to charge the participant’s bank account but the bank refuses payment or cannot complete the transaction within the required time. If a participant registers and the payment fails after a long attempt, the Transaction History will show a failed payment. However, the registration will still be processed successfully.
This design ensures that if a charge takes a long time, the assumption is that it will eventually succeed (as most do). It also allows registrants to keep their spot in a class or session that may have limited capacity or sell out quickly.
If this happens, your organization decides how to recover the payment. The registrant can be charged manually, pay through the online account, or the registration can be canceled.
Note: Contact the support team if you have questions about the status of a payment.