Camp & Class Manager Answers

If any part of a customer registration payment is refunded to account credit, these funds can be reallocated internally to another registration or applied to an existing order instead of being refunded to the customer. Follow these steps to apply credit balance.

Make payment for internal registration:

Complete Internal Registration
On Review order and check out page, choose Custom amount
Enter amount of credit balance in box

Note: If amount owed is less than the full credit balance, enter the amount owed. Remaining credit will stay in credit balance

Check box for Use customer's available credit balance

Note: Credit balance remaining amount will reflect the rest of credit immediately

Click Complete order

Pay balance on existing order:

Click People tab
Search and select desired participant name
Locate and click desired order
Click Make a payment
Choose Custom amount and enter desire amount

Note: The amount entered must be less than the available credit amount. Otherwise, the option of Use customer's available credit balance will be disabled

Check the box of Use customer's available credit balance
- Note: Credit balance remaining amount will reflect the rest of credit immediately
Click Submit payment

Note: To view how registrants use the credit balance, see the article How to Use Credit Balance on Participants End

	Article Number	000030864
	Article Type	Article}
	Article Link	https://support.activenetwork.com/camps/articles/en_US/Article/Use-Credit-Balance-to-Make-a-Payment-for-an-Internal-Registration

How to Use Credit Balance on Admin site

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