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Customer's check failed due to Non-Sufficient Funds (NSF)

Document Details

Article Number 000031954
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Customer-s-check-failed-due-to-Non-Sufficient-Funds-NSF

Content Details

If a check payment comes back marked "Non-Sufficient Funds (NSF)", recording and taking a new payment is necessary.

First - removing the failed payment needs to be removed. This is done by refunding the payment:
  1. Click People tab
  2. Search customer's name in search bar
  3. Select customer's name
  4. Select Order number
  5. Next to session name, select Edit purchases from Actions drop-down menu
  6. Next to tuition price, click Edit
  7. Select Manually adjust price
  8. Reduce price by amount of desired refund
  9. Click Continue to review screen
  10. Review changes
  11. Click Submit

Next - The session's price will need to be returned to full tuition:
  1. Click People tab
  2. Search customer's name in search bar
  3. Select customer's name
  4. Select Order number
  5. Next to session name, select Edit purchases from Actions drop-down menu
  6. Next to tuition price, click Edit
  7. Select Manually adjust price
  8. Increase price to standard tuition
  9. Click Continue to review screen
  10. Click Submit

Note: Camps & Class Manager processes electronic payments; checks/cash can be entered into the system, but for documenting purposes only