Send Reminder for Abandoned Registrations

Camps & Class Manager can help you track registrants who have not completed their registrations and an option to send reminder emails to encourage customers come back and register for the event.

To enable this feature, please contact Technical Support at awcampssuport@activenetwork.com or call us at 877.692.0111, option 2 if your organization has phone support.

Once enabled, you can follow below steps to send abandon registrations emails:

1. Login to Camp & Class Manager
2. Click Setup for desired season
3. Select Confirmation email
4. Under Reminder email, select checkbox for Send this email 24 hours after the prospective registrant abandons their cart. It focuses on marketing to encourage the customer to come back and register for the event
5. Enter Subject
6. Compose Message
   • Note: The characters cannot exceed 20000 limit
7. Click Save and Continue