If any part of a customer registration payment is refunded to the account balance, these funds can be internally reallocated to another registration instead of being refunded to the customer. Use the steps below:
- Complete Internal Registration
- On Review order and check out page, choose Custom amount
- Enter amount of credit balance in box
- Note: If amount owed is less than full credit balance, enter amount owed. Remainder will stay in credit balance.
- Check box for Use customer's available credit balance
- Click Complete order
For help completing an Internal Registration, follow these steps: Completing an Internal Registration