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Classes Not Appearing Online

Document Details

Article Number 000030052
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Classes-Not-Appearing-Online

Content Details

If certain Sessions or Seasons are not appearing in the online selection through the registration link, the cause may be one of the situations below. Follow the steps under each section to resolve the issue.

Season Still in Draft Status
If a Season is still showing as a Draft, it must be activated before any of its sessions will appear.
  1. Click Home tab
  2. Click Setup beneath affected Season
  3. Select Activation on the right sidebar
  4. Click Activate
Registration Has Closed
The registration date for a class may have already passed:
  1. Click Home tab
  2. Click on Setup beneath affected Season
  3. Click Sessions on right sidebar
  4. Click on name of affected Session
  5. Change date of Close registration on field to a future date
  6. Click Save and Continue
Registration Not Open Yet
The registration open date may be set to a future date.
  1. Click Home tab
  2. Click on Setup beneath affected Season
  3. Click Sessions on right sidebar
  4. Click on name of affected Session
  5. Change date of Open registration on field to a current or past date
  6. Click Save and Continue
Display Status
A class or event may be set to Internal Only. To change this setting:
  1. Click Home tab
  2. Click on Setup beneath affected Season
  3. Click Sessions on the right sidebar
  4. Click name of affected Session
  5. Look for Display Settings at the bottom of page
  6. Set Display Status to Online
  7. Click Save and Continue
If the Classes/Events are still not showing online after trying these steps, please contact Support at 877-692-0111, option 2