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Coupon Shows as Expired

Document Details

Article Number 000031304
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Coupon-Shows-as-Expired

Content Details

When a coupon is applied to an order internally, it may appear as expired even if the expiration date has not been reached. This error occurs when the Starts on date is set in the coupon setup, and the start date is later than the registration date to which the coupon is being applied.

To delete the Starts on date for a coupon:
  1. From Home page, click name of desired season
  2. Click Coupon tab
  3. Select appropriate coupon name from list
  4. Delete Starts on date
  5. Click Save