Answers about "Family Management"

You now have the ability in Camp & Class Manager to upload multiple files to a single supplemental form either from the Organization side (Admin site) or the Customer Account side (Online account). A...

There are many factors to consider when determining how to manage Camp & Class Manager waitlists in conjunction with high demand programs that are likely to sell out quickly.  In this article, we will...

Here's a breakdown of why an email address might be added to the Suppression list: Hard Bounces: These indicate permanent delivery failures, such as an invalid email address or a mailbox that no long...

Agency users can follow below steps to make edits to the responses of parent questions in their submitted registration form.  Note: The custom questions listed under "Parent/Guardian questions" appea...

If there are required follow-up forms or supplemental documents that need to complete, participants can upload them through online account. Check steps below: Log into Online Account Note: The link to...

From online account, customers can view the content and creation dates of the order notes created by agency users. Please follow steps below: After log into online account, click View Bill Details ne...

For sessions that have been configured in the AUI to allow self-transfer, consumers can now transfer their registration from one Session to another from within their online accounts (SSUI) using a mob...

To change the Account Contact Information or Password for a CUSTOMER or an ADMIN user: Navigate to www.active.com Click on Sign In at top right of page Enter log in credentials  Hover mouse over your ...

Agency users can now view a list of saved credit cards along with their expiration dates for a consumer within their person profile. Go to People tab Click on a name Go to Saved credit cards section ...

Online registration checkout page is enhanced to provide a summarized order view in the YOUR ORDER section and a more seamless experience on mobile devices. Agency users can view a list of the saved c...