Answers about "Family Management"

When Making a Payment on an Account, a credit card must have been stored by the customer. A credit card can only be saved on the Review cart & check out page during registration. A box that says Stor...

Below are steps to edit a participant's secondary parent on file. Click People tab Search and locate participant/parent name Click participant/parent name Under Contact Information click Edit by the s...

Below is helpful information about adding a secondary parent. Participant must be under 18 years of age Secondary parent can be added after the participant is registered. Note: Here's a link to add a ...

To add an additional parent or guardian to an account: Click People tab Search for customer account Click name of customer Under Current Seasons, select View Under Forms, select Edit in right corner A...

If a customer requests a copy of their financial statement, you are now able to download a copy from within their account by following these steps: Click People tab Search customer's name Click custom...

On the supplemental forms tab you can view and manage the status of all supplemental forms for all the participants in a season. Camps and Class Manager has a default storage value of 3 years for supp...

If you need to delete a customer record from Camp and Class Manager, please keep the following in mind: Camp and Class Manager does not allow the deletion of data from the database You may rename a cu...

In some cases, organizations may modify the confirmation email content and want to resend the updated confirmation email to their participants. To resend an updated confirmation email in ActiveWorks C...

When your customers log in to their online account to make a payment, if they have more than one order they will have to make a payment to each order separately. They cannot make one payment for all o...

If you have an existing payment plan setup and need to edit the installment dates, follow the steps below. From Home page locate desired Season name Under Seasons click Setup under desired season name...