A Rush Event is defined as any seasons that has a high volume of registrations per minute that may reach or exceed a pre-determined transaction capacity threshold for the platform. Camps and Class Manager considers Rush Event to be 200 receipts per minute or more, and we recommend our clients to notify our Technical Support or Account Management team of any rush events ahead.
The following are some frequently asked questions regarding Rush Event.
1. When should I notify you of a rush event in Camps and Class Manager?
Camps and Class Manager currently requires notification of 14 business days prior to the registration open date of your Rush Event.
Please fill out the attached Rush Event Template with the required information and send to Support (Contact Us) or your account manager.
3. What will Camps and Class Manager do to ensure the smooth registration of my rush event?
Our corresponding department will have a dedicated agent monitor the registration specific for your organization for up to 2 hours.
4. When will you begin to monitor the Rush Event and for how long?
15 minutes prior to the Registration Start Time that you provided.
Some online customers may see the waiting page if the volume of concurrency users exceed the threshold.
The following are some frequently asked questions regarding Rush Event.
1. When should I notify you of a rush event in Camps and Class Manager?
Camps and Class Manager currently requires notification of 14 business days prior to the registration open date of your Rush Event.
- Note: Failure to send the rush event notification within the specified time period above may result in risk that the rush event has to be rescheduled/postponed. This is because Camps and Class Manager needs time for resources to be scheduled and preparatory measures to be completed to ensure the smooth registration of the rush event.
Please fill out the attached Rush Event Template with the required information and send to Support (Contact Us) or your account manager.
3. What will Camps and Class Manager do to ensure the smooth registration of my rush event?
Our corresponding department will have a dedicated agent monitor the registration specific for your organization for up to 2 hours.
4. When will you begin to monitor the Rush Event and for how long?
15 minutes prior to the Registration Start Time that you provided.
- Note: We recommend that, when filling out the Rush Event Template, you provide the estimated rush date/time which captures the initial rush of customers (15 minutes - 2 hours). It does not need to be the exact open period of the registration.
Some online customers may see the waiting page if the volume of concurrency users exceed the threshold.
