The Failed Installment Payment Report shows the following details for a certain time period:
  • Participants with a failed payment
  • Order number, and season in which the failed payment occurred
  • Payment date, method, and amount
  • Reason why the payment failed

To access Failed Installment Payment Report:
  1. Select Finance tab
  2. Select Reports
  3. Select Failed Installment Payment Report
  4. Select pay period from Statement time period in Time Period fields (optional)
  5. Select Update
  6. Select to from Group By to group orders (options)
  7. Select Export to download an Excel file to your computer (Optional)