The Failed Installment Payment Report shows the following details for a certain time period:
To access Failed Installment Payment Report:
- Participants with a failed payment
- Order number, and season in which the failed payment occurred
- Payment date, method, and amount
- Reason why the payment failed
To access Failed Installment Payment Report:
- Select Finance tab
- Select Reports
- Select Failed Installment Payment Report
- Select pay period from Statement time period in Time Period fields (optional)
- Select Update
- Select to from Group By to group orders (options)
- Select Export to download an Excel file to your computer (Optional)