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Swap or Change Purchased Items of Participants

Document Details

Article Number 000042338
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Swap-or-Change-Purchased-Items-of-Participants

Content Details

When participants need to change their purchased items (including system standard "included t-shirt" and customized additional purchase items), for example, a change of t-shirt sizes and colors, please follow instructions below to cancel existing purchase and add a new purchase:
  1. From Organization Dashboard (HOME), click event name under Your events
  2. Click Participants tab
  3. Search and click participant name
  4. Cancel the unwanted purchase for the participant by following steps below:
  1. Under Current purchases, locate Order ID of the current purchase
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  1. ​Click Actions > Cancel
  2. On the next page of Cancel Order, ensure only item to be cancelled is checked
  3. If there is no price difference between the current and new item, leave Refund Amount as 0.00
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  1. Click Next > Next till reach final page Order successfully canceled
  2. Click Return to bring back participant information page
  1.  Add the new purchase for participants as follows:​
    1. Click Purchase items under Actions on the right hand side
    2. Locate the item should be added
    3. Enter Quantity number
    4. If the last item was cancelled without refund because of no price difference exists, click Edit price > Type in 0.00
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  1. Click Next
  2. Reach page Add Purchases - Confirmation as completion
 
  1. To review the current purchases, click View Registration to bring back participant page