When participants need to change their purchased items (including system standard "included t-shirt" and customized additional purchase items), for example, a change of t-shirt sizes and colors, please follow instructions below to cancel existing purchase and add a new purchase:
From Organization Dashboard (HOME), click event name under Your events
Click Participants tab
Search and click participant name
Cancel the unwanted purchase for the participant by following steps below:
Note: In our screenshots below, we are demonstrating the steps by changing current purchase from Finisher T-shirt S to L
Under Current purchases, locate Order ID of the current purchase
Click Actions > Cancel
On the next page of Cancel Order, ensure only item to be cancelled is checked
If there is no price difference between the current and new item, leave Refund Amount as 0.00
Click Next > Next till reach final page Order successfully canceled
Click Return to bring back participant information page
Add the new purchase for participants as follows:
Click Purchase items under Actions on the right hand side
Locate the item should be added
Enter Quantity number
If the last item was cancelled without refund because of no price difference exists, click Edit price > Type in 0.00
Click Next
Reach page Add Purchases - Confirmation as completion
To review the current purchases, click View Registration to bring back participant page
