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Participants Cannot Self-Edit Registrations

Document Details

Article Number 000023749
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Why-Are-Some-Participants-Unable-To-Use-The-Participant-Self-Edit-Tool-1390519216453

Content Details

An ACTIVE.com Account/Passport is required to utilize self-edit tools. As such, only users logged into ACTIVE.com when completing a registration may access registrations and make edits. Additionally, the following circumstances will not allow a participant with a valid registration to use self-edit functionality. Below are the requirements for users to utilize the self-edit tools:
  1. Active.com account
  • Note: See related article - Login to Endurance account
If any registrations follow the circumstances below, they will not be allowed to utilize the self-edit tool:
  1. Parent or legal guardian registers a minor (under 18 years of age)
  2. Participant is registered offline (by an organizer)
  3. Participating registrant registers another adult
  • Note: Participant waiver remains unsigned in the latter two cases
If these situations occur, the administrator/organizer must complete edits on behalf of the participant.
  • Note: If these situations occur, please see the Complete Edits article to edit the registrations.
If self-edit tools are enabled, direct participants to view the Edit My Registration article.