Cancel Auto-Renew for Members in Membership Manager

When members request to turn off auto-renew, you can help to make the change as admin as follows:

1. Login Membership Manager at https://membership.active.com
2. Click People tab
3. Search and click member name
4. On member individual page, locate the desired membership name under Membership
5. Click Cancel Membership

6. Select Cancel renewal next to Type
7. Select Cancel reason

8. Click Save & continue

Note: Renewal setting will read as follows after the change