When members request to turn off auto-renew, you can help to make the change as admin as follows:
  1. Login Membership Manager at https://membership.active.com
  2. Click People tab
  3. Search and click member name
  4. On member individual page, locate the desired membership name under Membership
  5. Click Cancel Membership
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  1. Select Cancel renewal next to Type
  2. Select Cancel reason
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  1. Click Save & continue

Note: Renewal setting will read as follows after the change
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