When members request to turn off auto-renew, you can help to make the change as admin as follows:
- Login Membership Manager at https://membership.active.com
- Click People tab
- Search and click member name
- On member individual page, locate the desired membership name under Membership
- Click Cancel Membership
- Select Cancel renewal next to Type
- Select Cancel reason
- Click Save & continue
Note: Renewal setting will read as follows after the change
