Cancel Participant Additional Purchase Items From Order without Cancelling Registration

The following instructions can be used when registrants would like to cancel additional purchases but keep event registrations: 

1. From Organization Dashboard (HOME), choose appropriate event under Your events
2. Click Participants tab
3. Click participant's name
4. Under Current purchases, click Actions > Select Cancel

5. On Cancel Order page, check the first box to de-select all items

6. Locate items should be cancelled and check for ONLY items should be cancelled
7. Type in REFUND AMOUNT
8. Review Refund Total is correct

• Note: Do not proceed if items including Registration ID are checked as this action cancels the entire registration

 

9. Click Next > Next till Order successfully canceled