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After sending an email, a delivery report is available showing delivery details and actions taken by recipients. Below are instructions to view the email delivery report for a particular message:

Click EMAIL tab
Check box next to the sent email to view
Click Report

The following fields are available on email report:

Email

Subject
Date (that message was sent)
From name
From email (similar to noreply@awntx3.email.active.com)

Note: Messages are sent directly from ACTIVE Network servers to prevent rejection

To
Recipients (total number)
Description
Status (can change as messages are distributed)

Delivery

DELIVERED

Note: Click download arrow beside Delivery to download Delivery report, this report includes both delivered and failed emails addresses.

FAILED

Actions

OPENS
CLICKS
REGISTRATIONS
COMPLAINS
UNSUBSCRIPTIONS

Note: Click download arrow beside Actions to download Actions report

New email

Check the boxes to include or exclude some status to filer out recipients
Click New email button to send a new email

Note: At this time we recommend opening all reports in Microsoft Excel to avoid any formatting issues

	Article Number	000123124
	Article Type	Article}
	Article Link	https://support.activenetwork.com/endurance/articles/en_US/Article/Access-Email-Delivery-Report-2

Access Email Delivery Report

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