After sending an email, a delivery report is available showing delivery details and actions taken by recipients. Below are instructions to view the email delivery report for a particular message
The following fields are available on email report:
Email
a. Subject
b. Date (that message was sent)
c. From name
d. From email (similar to noreply@awntx3.email.active.com)
f. Recipients (total number)
g. Description
h. Status (can change as messages are distributed)
Delivery
i. DELIVERED
Actions
k. OPENS
l. CLICKS
m. REGISTRATIONS
n. COMPLAINS
o. UNSUBSCRIBES
New email
p. Check the boxes to include or exclude some status to filer out recipients
r. Click New email button to send a new email
- Click EMAIL tab
- Check box next to sent email to view
- Click Report
The following fields are available on email report:
a. Subject
b. Date (that message was sent)
c. From name
d. From email (similar to noreply@awntx3.email.active.com)
- Note: Messages are sent directly from ACTIVE Network servers to prevent rejection
f. Recipients (total number)
g. Description
h. Status (can change as messages are distributed)
Delivery
i. DELIVERED
- Note: Click download arrow beside Delivery to download delivery report, this report includes both delivered and failed emails addresses.
Actions
k. OPENS
l. CLICKS
m. REGISTRATIONS
n. COMPLAINS
o. UNSUBSCRIBES
- Note: Click download arrow beside Actions to download report
New email
p. Check the boxes to include or exclude some status to filer out recipients
r. Click New email button to send a new email
- Note: At this time we recommend opening all reports in Microsoft Excel to avoid any formatting issues
