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Add Purchases to Existing Registrations

Document Details

Article Number 000123508
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Add-Purchases-to-Existing-Registrations1-2

Content Details

Event organizers can add an additional item to an existing registrant's purchases in the admin user interface by referring to steps below: 

1. From Organization Dashboard (HOME), under Your events, click the desired event name
2. Click Participants
3. Click participant's name
4. From Actions list on right, click Purchase items ​
User-added image
5. Enter quantity or select options (depending on additional purchase item types), click Next
User-added image
6. Review modified items
7. Enter payment information
8. Click Next to complete process

Note: If add an additional item with waiver to an existing registration, your staff can collect signed paper waivers for add-on items from the customer, and then note down the STATUS and DATE SIGNED in the Waiver agreements section:
AUI

If any registrants still have Unsigned add-on item waivers, you can send an email to remind them to sign any unsigned waivers by clicking event Dashboard > Quick links > Send waiver reminder link. 

Note: Participants can also purchase add-on items from MyEvents account if it is enabled from MyEvents self-edit setup, see Allow Participants to Purchase Additional Merchandise After Online Registration and MyEvents - Participant Portal for more information.