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New: Adjust Offline Registration Price

Document Details

Article Number 000031395
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Adjust-Offline-Registration-Price

Content Details

Register Someone Offline (those processed in ACTIVE Works by Event Directors/Organizers) can be adjusted to rectify the Revenue Report.
  1. To decrease reported income from an offline registration, Issue a Credit
Note: Issuing a credit to an offline registration will not issue a refund to registrant
  1. To increase reported income from an offline registration:
    1. Create Additional Purchases set to price difference (e.g. to adjust from $50 to $70, create a $20 additional purchase)
    2. Access Advanced Settings
    3. Set Availability to Internal
    4. Add Additional Purchase to participant's order, selecting check or cash as payment type