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Add Payment for Declined or Unpaid Order

Document Details

Article Number 000123310
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Add-Payment-for-Declined-or-Unpaid-Order1-2

Content Details

Event organizers can add a new payment for a participant's order where a declined credit card charge or an unpaid payment exists. See below steps: 
  1. Log in to ACTIVE Works with Existing ACTIVE Passport Account
  2. Click the event name under Your events on Organization Dashboard (HOME)
  3. Click Participants
  4. Click the participant name
  5. Click the order ID (start with C-)
  6. Click New payment under Actions
  7. Enter participant payment and billing information, click Next
    • ​​​Note: Payments may be entered as Credit Card, Cash, or Check