Add Payment for Declined or Unpaid Order
Add Payment for Declined or Unpaid Order
Event organizers can add a new payment for a participant's order where a declined credit card charge or an unpaid payment exists. See below steps:
- Follow steps in Log in to ACTIVE Works with Existing ACTIVE Passport Account to access your ACTIVE Works Endurance organization account
- Click the event name under Your events on Organization Dashboard (HOME)
- Click Participants
- Click the participant name
- Click the order ID (start with C-)
- Click New payment under Actions
- Enter participant payment and billing information, click Next
- Note: Payments may be entered as Credit Card, Cash, or Check
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