Issue a Credit or Refund without Cancellation

Below are instructions to apply a credit without cancelling the registration for an existing participant after logging into ACTIVEWorks Endurance

• Note: At present, the ability to apply a credit must be enabled by support - please submit a support request to gain access to this function

1. From Organization Dashboard (HOME), click an event under Your events
2. Click Participants
3. Click participant's name
4. Under Current purchases, click Actions > Apply credit

5. Check the boxes next to items to refund (primary registration, additional purchases, etc.)

• Note: All items are selected by default

6. Enter a numeric value as CREDIT AMOUNT

• Note: Maximum amount allowed equal to or less than amount found in price column
• Note: If Credit amount field is left blank, Next button will be grayed out

7. Click Next
8. Review the list of modified items, click Next

• Note: If this is the first time a refund is initiated, a message will appear requesting credit card information - the card will only be billed if the organization owes money to ACTIVE at the end of a given remittance period.
• Note: The final screen confirms that the credit is complete. Review the Order modifications section for full details about the transaction.
• Note: Once a credit is issued and the remittance cycle ends, the participant will see the refund within 5-7 business days.
• Note: To apply credit on a transferred order, please contact support.