"Please Enter a Valid Name On Bank Account" Error
When Set Up Direct Deposit (ACH) Payment Account, you may encounter this error when trying to enter the Name on bank account. The name you have entered is valid, contrary to the error that you have re...
Access Email Delivery Report
After sending an email, a delivery report is available showing delivery details and actions taken by recipients. Below are instructions to view the email delivery report for a particular message: Cli...
Create a New Email with Premium Email Tool
Below are the steps to create a new email: Click EMAIL Note: This option is not available if no registrations are collected yet. On Regular email, select New Edit From name and Reply to Add email reci...
Manage Registrant's Document
Event directors can search or use filters on the Document dashboard to find target document uploaded by participants. Below are 2 ways to locate to the target document: Enter participant's name or em...
'Verify Your Identity' Keeps Prompting upon Login
Once the option of 'Don't ask again on this device after verifying' is checked, it places a cookie on the specified device which is valid for 365 days and agency user won't be asked to enter the verif...
Create Active.com Account
Create an ACTIVE username and password that you can use to log in to any ACTIVE Network site or web based product. Go to www.active.com In upper right hand corner, click Sign Up Enter your Email Addre...
Processing Fees, Schedules, & Payment Options
Processing Fees
The processing fee is a percentage and dollar amount based on the cost of the registration fee charged. You can change who pays processing fee between absorbing this cost (the funds wi...
2024 Remittance Schedule
2024 Remittance (Payment) Schedule
Check Check payments are issued within 3 days after the end of the period. Postal service delivery times vary between 1 - 9 days. Direct Deposit (ACH) ACH payment...
Create New Event
Below are basic instructions to create a new event in ACTIVEWorks Endurance. This article links to the pieces of event setup outlined in the Get Started chapter of the Product Library. For more specif...
