Update My Active Account
Participants who registered through various of Active products will be prompted to create an Active Account at the end of the registration. The personal information will be recorded based on informati...
Re-send Pre-Paid Registration to a Participant
Below are the steps to resend a pre-paid registration invitation to a team member in the case they failed to receive it: Navigate to https://myevents.active.com Choose event Click into Team center Fin...
Complete Express Registration (Endurance)
After completing the first step of express registration for an endurance/race event, the athlete then needs to complete the full registration via computer (non-mobile device) using the link found with...
Swap or Change Purchased Items of Participants
When participants need to change their purchased items (including system standard "included t-shirt" and customized additional purchase items), for example, a change of t-shirt sizes and colors, pleas...
Change T-shirt Size and Other Included Items
Note: This article is applicable to system standard "included t-shirt" template only. If T-shirts in your event are not created with system "included t-shirt" template, please change T-shirt size by f...
Remind One Participant to Sign Outstanding Waiver
Depending on the settings for an event (or the categories and price types within an event), some registrant waivers will be unsigned after the registration process is complete. This is generally cause...
Creating Express Registration Links
Agency users can now create express registration links, so that registrants can now complete registration quickly and fill out the full form later. Go to select an event from Home page Select tab Tool...
Cancel Registration and Issue Refund
Below are instructions to cancel a registration and simultaneously issue a refund to an existing participant
Note: At present, ability to enter a refund amount must be enabled by Support - please sub...
ACTIVE Refund
What is ACTIVE Refund? ACTIVE Refund is an optional purchase available to you at checkout for certain activities that use Active Network software for activity registration. When purchased, ACTIVE Refu...
