Register Someone Below 18
ACTIVE requires all participants who are under 18 to be registered by their parent or legal guardian. The form has to be completed by them and not the participant who is under 18. On the form, the key...
Release Notes - March 12, 2025
Email Validation
Our new email validation feature enhances the sign-up experience by ensuring users enter a valid email
before completing registration.
Change Credit Card for Payment Plan (Endurance)
Sign in MyEvents Locate event name Click Billing management Find PAYMENT METHOD section, click Edit Select Add a new credit card > Enter card details as required (Optional) Select Store this card for ...
Preview Your Payment Plan on Checkout Page
To ensure that the payment plans are correctly configured, Event Directors can now see the payment plans when they preview their registration workflow by following steps below: Log in to ACTIVEWorks E...
Add Payment for Declined or Unpaid Order
Event organizers can add a new payment for a participant's order where a declined credit card charge or an unpaid payment exists. See below steps: Follow steps in Log in to ACTIVE Works with Existing...
Issue a Credit or Refund without Cancellation
Below are instructions to apply a credit without cancelling the registration for an existing participant after logging into ACTIVEWorks Endurance Note: At present, the ability to apply a credit must b...
Update My Active Account
Participants who registered through various of Active products will be prompted to create an Active Account at the end of the registration. The personal information will be recorded based on informati...
