Release Notes - September 12, 2024
Your event management team can now effortlessly transfer team types and adjust the team creation fees accordingly, whether by charging or refunding the difference based on the original team creation f...
Add Purchases to Existing Registrations
Event organizers can add an additional item to an existing registrant's purchases in the admin user interface by referring to steps below:
1. From Organization Dashboard (HOME), under Your events, c...
Transfer Team to Another Category or Price type
Below are instructions on how to transfer a team from one category or price type to another after Log in to ACTIVE Works with Existing ACTIVE Passport Account: On Home page, select desired event Click...
Manage Registrant's Document
Event directors can search or use filters on the Document dashboard to find target document uploaded by participants. Below are 2 ways to locate to the target document: Enter participant's name or em...
Category Shows "ON HOLD" on Registration Link
If a category is marked as "ON HOLD", all spots are being held by customers currently registering. Some of these spots may become available again, so check back soon.
For example, there is only one ...
Locate a Participant's Registration
Instructions below are for searching a participant profile to view a registration for an event. Depending on your access rights you will be able to view, manage, transfer, refund, cancel, and apply cr...
Unknown Credit Card Charge
The ACTIVE Network is a software provider that processes activity registrations and online payments for organizations in multiple markets, such as endurance (running, swimming, cycling), team sports (...
Preview Registration Form
You can preview your event's registration form to test registration from a participant's point of view, including payment (orders in preview mode will not be processed). This is helpful for double-che...
