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Preview Registration Form
in
Participant Management
You can preview your event's registration form to test registration from a participant's point of view, including payment (orders in preview mode will not be processed). This is helpful for double-che...
Last Update: 4/7/2024
Change Team Name
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Participant Management
If needed, you can edit an existing team's name through the administrative user interface. This is available for both self-registration teams and group-registration teams. Below are instructions to ...
Last Update: 3/11/2024
Register Someone Offline
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Participant Management
Front desk or offline registrations include entries those for athletes that want to register in-office or on site, race participants, and those who wish to pay by cash or check. Below are instructions...
Last Update: 1/18/2024
Upload Files After Registrations (Endurance)
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Participant Management
Below are instructions to upload file after registrations: Login at MyEvents Locate your registration record Click UPLOAD DOCUMENTS Note: Upload documents will NOT show if event organizers do not enab...
Last Update: 1/15/2024
Participants - Revoke Pre-Paid Invitation
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Participant Management
If you sent a pre-paid invitation to the incorrect email address, use the following steps to revoke the invitation Note: These instructions only apply to participants registering (and managing teams...
Last Update: 12/22/2023
Remove Contact from 'Send to all contacts' Filter List in Email Tool
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Administration
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Participant Management
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Tools
When selecting the recipients for an email, you can select a 'Filtered List' that 'Sends to all contacts'. This will result in the email being sent to every person that has participated in any of your...
Last Update: 11/7/2023
New: Add Purchases to Existing Registrations
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Participant Management
Event organizers can add an additional item to an existing registrant's purchases in the admin user interface by referring to steps below: 1. From Organization Dashboard (HOME), under Your events, c...
Last Update: 10/9/2023
View and Print a Participant's Signed Waiver (Endurance)
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Participant Management
Below are instructions to view and print a participant's signed waiver after logging to ACTIVE Works Endurance From the Organization Dashboard (Home tab), click on an event name under Your Events Clic...
Last Update: 10/9/2023
Unknown Credit Card Charge
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Participant Management
The ACTIVE Network is a software provider that processes activity registrations and online payments for organizations in multiple markets, such as endurance (running, swimming, cycling), team sports (...
Last Update: 9/15/2023
Remind Multiple Participants to Sign Waiver
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Administration
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Participant Management
Depending on the settings for an event (or the categories and price types within an event), some registrant waivers will be unsigned after the registration process is complete. This is generally cause...
Last Update: 9/12/2023
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