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Transfer Team to Another Category or Price type
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Participant Management
Below are instructions on how to transfer a team from one category or price type to another after Log in to ACTIVE Works with Existing ACTIVE Passport Account: On Home page, select desired event Click...
Last Update: 5/31/2024
Manage Registrant's Document
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Administration
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Participant Management
Event directors can search or use filters on the Document dashboard to find target document uploaded by participants. Below are 2 ways to locate to the target document: Enter participant's name or em...
Last Update: 5/20/2024
Category Shows "ON HOLD" on Registration Link
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Participant Management
If a category is marked as "ON HOLD", all spots are being held by customers currently registering. Some of these spots may become available again, so check back soon. For example, there is only one ...
Last Update: 5/9/2024
Locate a Participant's Registration
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Participant Management
Instructions below are for searching a participant profile to view a registration for an event. Depending on your access rights you will be able to view, manage, transfer, refund, cancel, and apply cr...
Last Update: 5/6/2024
Unknown Credit Card Charge
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Participant Management
The ACTIVE Network is a software provider that processes activity registrations and online payments for organizations in multiple markets, such as endurance (running, swimming, cycling), team sports (...
Last Update: 4/30/2024
Preview Registration Form
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Participant Management
You can preview your event's registration form to test registration from a participant's point of view, including payment (orders in preview mode will not be processed). This is helpful for double-che...
Last Update: 4/7/2024
Change Team Name
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Participant Management
If needed, you can edit an existing team's name through the administrative user interface. This is available for both self-registration teams and group-registration teams. Below are instructions to ...
Last Update: 3/11/2024
Register Someone Offline
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Participant Management
Front desk or offline registrations include entries those for athletes that want to register in-office or on site, race participants, and those who wish to pay by cash or check. Below are instructions...
Last Update: 1/18/2024
Upload Files After Registrations (Endurance)
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Participant Management
Below are instructions to upload file after registrations: Login at MyEvents Locate your registration record Click UPLOAD DOCUMENTS Note: Upload documents will NOT show if event organizers do not enab...
Last Update: 1/15/2024
Participants - Revoke Pre-Paid Invitation
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Participant Management
If you sent a pre-paid invitation to the incorrect email address, use the following steps to revoke the invitation Note: These instructions only apply to participants registering (and managing teams...
Last Update: 12/22/2023
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