Submit a Case

Please let us know how we can reach you and what we can help you with.

To help expedite your request or the troubleshooting of the issue you are experiencing, please include the following information in the Additional details about your question field or as attachments if applicable:

  • Related inquiry information (ex: Event Name, Order ID, Registration ID, Registrant Email Address, or other relevant details)
  • Exact steps to replicate errors
  • Full screenshots including error codes
Note: For contractual questions (ex. pricing tier, pricing of a specific advanced function), please reach out to your account manager for further consultancy. If you are not sure who your account manager is, please proceed to submit the case to Support team.

      Safeguarding your personal information is taken seriously at ACTIVE. See Your Privacy Rights.