Match and Merge with Another Registration Profile on Admin Interface

On July 17th, 2018 ActiveWorks Endurance released a new feature that allows event directors to merge identical people within agencies to improve the accuracy of data.

Identical people are identified as people with the matching first name, last name, email address, and date of birth. Duplicate people with matching identifiers have been merged, along with corresponding revenue, registrations, merchandise, and engagement.

For ADMINS editing EXISTING registrations:

Organization staff can merge two persons’ accounts into one.

1. Open the event in ActiveWorks Endurance.
2. Select Participants tab.
3. Select the participant to edit.
4. Under Registration information edit the first name, last name, date of birth or email to match an existing person.
5. Select Save.
6. On the Confirm prompt, select OK to approve the merge of the two account.

After two accounts are merged:

• All registrations belonging to the original two accounts are placed under the single, final account.
• All statistics for the final account are re-calculated by combining the data in the original two accounts.
• Merged persons cannot be split again.

NOTE: Admins should NOT use the merge persons feature to correct linked registrations. Please see Fix and Prevent Linked Registrations to correct linked registrations.