Please follow tips below to check settings if you are unable to hear audio cue:

For iPhone Users:

  • Turn up Device Alert Volume
  1. Go to device Settings > Sounds & Haptics 
  2. Slide RINGTONE AND ALERTS button all the way to right
  • ​Enable Device Notification
  1. Go to device Settings > Notifications
  2. Click desired app and turn on Allow Notifications
  • Turn off Airplane Mode, Do not Disturb and Silent Mode
  1. Turn off Airplane Mode

Go to device Settings > Airplane Mode

  1. Turn off Do not Disturb

Go to device Settings > Focus > Do not Disturb

  1. Turn off Silent Mode

Go to device Settings > Sounds & Haptics > Silent Mode

  • Turn up Trainer Volume
  1. Go to app Settings > Workout Options 
  2. Slide Trainer Volume all the way to right on 5K to 10K
Note: There is no need to adjust trainer volume on Couch to 5k app with using these steps, just turn on Halfway Audio Cue after clicking Workout Options.


For Android Users:

  • Turn off Airplane mode, Do not disturb and Mute
  1. Turn off Airplane mode

Go to device Settings > Connections > Airplane mode

  1. Turn off Do not disturb

Go to device Settings > Notifications > Do not disturb

  1. Turn off Mute

Go to device Settings > Sounds and vibration > check Sound/Vibrate under Sound mode

  • Turn up Trainer Volume
  1. Go to app Settings > Workout Options
  2. Click Voice Volume
  3. Side the button on the pop up page all the way to right