If a participant requests to be withdrawn from a session or you are no longer offering a session, you can cancel a participant’s registration.
To cancel a registration:
- Select People tab
- Search and select account or participant name
- Select order number containing registration
- Select Cancel from Actions drop-down menu
- (Optional) Input Charge a cancellation fee amount
- Note: This option only available if payments made. If no refund is needed, please enter the full amount of the registration.
- Continue
- (Optional) Select Reallocate credit to be held in the family’s credit balance
- Review Order summary and Credit to be refunded
- Input organization credit card information
- Note: Only required at time of first refund by organization. Use this article: Request for Credit Card for additional information
- Submit
Note: Refunds are always processed to the original payment method used