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Cannot Export Reports

Document Details

Article Number 000042753
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Cannot-Export-Reports

Content Details

Below are two helpful tips for resolving problems with exporting reports to Excel.
  1. Clear Cache and Cookies
Choose one of the browser options below.
  • Google Chrome - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Chrome?
  • Mozilla Firefox - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Firefox? 
  • Internet Explorer - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Internet-Explorer?
  • Safari - https://support.activenetwork.com/camps/articles/en_US/Article/Clearing-Cache-and-Cookies-Safari-8-0-Mac?
After clearing Cache and Cookies, close the entire browser, then log back in and try to export again.
  1. Disable Pop-Up Blockers
Choose one of the browser options below
  • Google Chrome -  https://support.google.com/chrome/answer/95472?hl=en
  • Mozilla Firefox - https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings
  • Internet Explorer - http://windows.microsoft.com/en-US/windows7/Internet-Explorer-Pop-up-Blocker-frequently-asked-questions?1353591705
  • Safari - https://support.apple.com/kb/PH21485?viewlocale=en_US&locale=en_US
If you're still unable to export reports, contact Support.