Use these tips to resolve issues when exporting reports to Excel. Clearing your browser’s cache and cookies or disabling pop‑up blockers often fixes export problems.
If you're still unable to export reports, contact Support.
- Clear Cache and Cookies
- Google Chrome - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Chrome?
- Mozilla Firefox - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Firefox?
- Internet Explorer - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Internet-Explorer?
- Safari - https://support.activenetwork.com/camps/articles/en_US/Article/Clearing-Cache-and-Cookies-Safari-8-0-Mac?
- Disable Pop-Up Blockers
- Google Chrome - Block or allow pop-ups in Chrome - Computer - Google Chrome Help
- Mozilla Firefox - Pop-up blocker settings, exceptions and troubleshooting | Firefox Help
- Internet Explorer - How to Disable the Pop Up Blocker in Internet Explorer 11: A Step-by-Step Guide
- Safari - Allow or block pop-ups in Safari on Mac - Apple Support
If you're still unable to export reports, contact Support.
