Camp & Class Manager Answers

Use these tips to resolve issues when exporting reports to Excel. Clearing your browser’s cache and cookies or disabling pop‑up blockers often fixes export problems.

Clear Cache and Cookies

Google Chrome - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Chrome?
Mozilla Firefox - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Firefox?
Internet Explorer - https://support.activenetwork.com/camps/articles/en_US/Article/Clear-Cache-and-Cookies-in-Internet-Explorer?
Safari - https://support.activenetwork.com/camps/articles/en_US/Article/Clearing-Cache-and-Cookies-Safari-8-0-Mac?

Disable Pop-Up Blockers

Google Chrome - Block or allow pop-ups in Chrome - Computer - Google Chrome Help
Mozilla Firefox - Pop-up blocker settings, exceptions and troubleshooting | Firefox Help
Internet Explorer - How to Disable the Pop Up Blocker in Internet Explorer 11: A Step-by-Step Guide
Safari - Allow or block pop-ups in Safari on Mac - Apple Support

After above is finished, close the entire browser, then log back in and try to export again.

If you're still unable to export reports, contact Support.

	Article Number	000042753
	Article Type	Article}
	Article Link	https://support.activenetwork.com/camps/articles/en_US/Article/Cannot-Export-Reports

Cannot Export Reports

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