In an Email report, Failed shows the number of emails that could not be delivered permanently with reasons for failed delivery.
Some examples in this category are:
- Invalid email addresses for recipient
- Email addresses on a server that was configured to block all emails from the sender's domain
Note: If the address is correct, your customer may need to contact their email provider and have them "white list" active.com and email.active.com
For help downloading the email report, use this article: Downloading An Email Report